How can I get a free quote for my product?
From the Shuttle Trade-In Program home page, click on the "Get a Free Quote" link in the top navigation bar. This leads directly to the quote engine. Follow the instructions on this page to get your free quote.
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Why is Shuttle using Market Velocity?
Shuttle's Partnership with Market Velocity provides a complete trade-in solution for our customers. Together we have developed a customized Shuttle Trade-In Program that is always available via the Internet. Market Velocity specializes in remarketing, refurbishing, and dispositioning pre-owned equipment and can provide the maximum values for customers interested in updating to new Shuttle equipment. Market Velocity can support the wide breadth of product categories that Shuttle offers, providing an integrated, easy to use solution for our customers.
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Who can use the Shuttle Trade-In Program?
Anyone with pre-owned product(s) to trade in toward the purchase of new Shuttle equipment can access and use the Shuttle Trade-In Program directly at http://shuttle.tradeups.com. It is also a sales tool for sales representatives and channel partners who then direct their customers to the Shuttle Trade-In Program to execute a trade.
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How do I use the Shuttle Trade-In Program?
You may either register to establish a logon ID, or use guest access to skip the registration process. (Note that you will need to register in order to complete a trade on the website.) A key advantage of registering is the ability to save multiple quote lists for later access. Your saved quote list will automatically be updated with the current trade-in values. Customers, Shuttle channel partners, or Shuttle sales representative will be able to access the Shuttle Trade-In Program web site, enter the equipment to be traded, and receive a quote for the value of the equipment. From that point, the user can decide whether or not to continue working through the process to ship pre-owned product back to Market Velocity. If a customer accepts the quote and chooses to trade in their pre-owned equipment, they will need to show proof of their new Shuttle product purchase in order to receive their redemption check.
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Do I have to register to use the Shuttle Trade-In Program web site?
No, you may enter as a guest by selecting "Get a Free Quote" to receive an instant quote. The advantage of becoming a registered member on the web site is that you will have the ability to save multiple quote lists that will automatically be updated as the system is updated with the most current values.
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Can a Shuttle channel partner or sales representative act on behalf of a customer?
We encourage Shuttle channel partners and sales representatives to use the program as a sales tool to communicate additional savings to their customers. However, if the customer decides to engage in the trade-in process, it is best to direct the customer to the web site in order to conduct the transaction themselves. The relationship is between Market Velocity and the user of the program.
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Can I save the information I enter to reference later?
As a registered user of the Shuttle Trade-In Program, you have the ability to save multiple quote lists and reference or update them as needed. To access a saved quote, you must sign in and then choose “View Quotes” from the left navigational bar.
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How are the trade-in rebate values determined?
The values stated in the Shuttle Trade-In Program are based on their value in the pre-owned or secondary marketplace also known as Fair Market Value (FMV). Market Velocity maintains relationships with dozens of re-marketers throughout North America and also maintains a proprietary pricing database which feeds the Shuttle Trade-In Program web site. We pass along whatever the re-marketers will pay for the pre-owned equipment to the customer. It is best to think of the trade-in value as the pre-owned wholesale value.
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How is the money for the trade disbursed?
All redemption checks are mailed via the U.S. Postal Service to the address designated in your transaction. Market Velocity, Inc. will issue your redemption check approximately 45 days after receipt and inspection of your trade-in product and validation of your proof of purchase, whichever is later. If you need assistance, please contact shuttlecs@marketvelocity.com.
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Do I have to purchase my new product via Market Velocity?
No. Market Velocity only needs to have proof that a new Shuttle product was purchased. The program user can purchase a new Shuttle product through whatever channel they wish.
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What products will Market Velocity accept in trade?
Any amount or combination of products that have a trade-in value, either Shuttle or non-Shuttle, can be traded in the following product categories: Desktop, Monitor, Notebook, Server, Tablet PC and Workstation. All trade-in products must be in working condition.
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What if the condition of my product is different from what I represented when initiating my trade in?
To receive your redemption check, you must accurately state your current product's condition. Market Velocity will perform an inspection upon receipt of your product. If the product's condition differs materially from that which you described, Market Velocity reserves the right to re-price your transaction quote using the same condition parameters originally available to you. You agree to state product conditions accurately and to the best of your ability based on the guidelines posted on this site. Packing and shipping recommendations should be followed in order to avoid possible damage or loss. If you follow the above packing guidelines and instructions, the product should arrive in the same condition as when it left your site. If the product is damaged during shipping and there is visible damage to the packing materials (box is dented, ripped, smashed, etc.), Market Velocity will take responsibility for resolving any claims with the courier. If the packing is in tact, but the product is not in the condition stated by you in the quote process, Market Velocity will contact you to advise you of the adjusted quote value. If your current product(s) were received and through the inspection process, it was determined that the product condition was misrepresented by you, and there is no trade value, (also see Determining Values). Market Velocity reserves the right to charge you a recycling fee for the disposition of this product. If the product can be returned to you, you will be responsible for any and all associated shipping costs.
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Is there a minimum amount of product that must be traded?
No. In the standard trade-in program, any amount or combination of products that have a trade-in value, can be traded in the following categories: Desktop, Monitor, Notebook, Server, Tablet PC and Workstation.
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Does my trade-in product have to be in the same category as what I want to purchase?
For most products in the standard trade-in program the answer is no.
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Who pays for shipping?
Shipping and handling fees will be deducted from the trade-in value.
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What if my products are in multiple locations?
On the "Shuttle Trade-In Program shipping instructions page" there is a box that you will check if you have multiple locations. Upon checking the box, a trade-in representative will contact you via email within one business day.
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What if I cannot print my shipping label or placard?
If you experience difficulty in printing your shipping label or placard, simply contact customer service and a customer service representative will assist you.
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What if I lose my Shuttle Trade-In Program shipping instructions email?
Simply contact customer service and a customer service representative will assist you.
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How do I ship my product?
During the trade-in process, you will be asked for the email address where you would like your shipping instructions emailed. Within one business day of completing your trade, an email with the subject line “Shuttle Trade-In Program shipping instructions” will be emailed to the address you provided while registering and will provide the steps for retrieving your shipping label or shipping placard. This email will contain embedded links for each product you are trading. To view, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.

If you are shipping multiple items, please package each item individually and use the appropriate shipping label for each item. It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.

You have 30 days from the day you completed your on-line trade to return the product. The expiration date will appear on the shipping label in the “Reference # field” and as “Expiration date of the trade-in” on the shipping placard.

If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact customer service.
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Are you experiencing issues with navigating through or exiting an area of the Shuttle Trade-In Program's Web site?
If you are experiencing problems navigating through or exiting an area of the Shutle Trade-In Program site, this may be related to bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type.
*Make sure you close (exit) your browser and open a new browser before you begin.
1. Open Internet Explorer, click the Tools menu and choose Internet Options.
2. Click the Delete Cookies button.
3. Click OK.

Windows Internet Explorer 4:
1. Open Internet Explorer.
2. On the view menu, click Internet Options, and click the Settings button.
3. Click the View Files button.
4. Click the View menu and Select Details.
5. Highlight the cookies you wish to delete, and then press the Delete key.

Windows Netscape 4.x:
1. Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/).
2. Double click the Users folder within the Netscape folder.
3. Double click your Profile Name folder (this will usually be your username).
4. Click the cookies.txt file once to highlight it, then click the File menu and choose delete.

Netscape 7:
1. Click the Tools menu and choose Cookie Manager.
2. Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer.
3. Select one or more cookies and click Remove Cookie, or click Remove All Cookies.
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How do I remove data from my system?
Before you ship your product, Market Velocity strongly recommends that you back up your data and then erase the data from your hard drive. Any files or data left on your system may be accessible to others if the data is not erased. As of 10/01/03, a freeware tool that may assist you in erasing your data can be found at http://www.pcinspector.de/emaxx/uk/welcome.htm. Download the free version of the software, which will allow you to erase the data to US Military standards for cleaning and sanitizing magnetic media.
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What is the transaction date?
The transaction date refers to when the customer has agreed to move forward with the trade-in process and is assigned a quote number. Under the standard program it would be recognized by accepting the quote.
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What is an acceptable Proof of Purchase (POP)?
Acceptable forms of proof of purchase are a sales invoice (preferred); a packing slip (must provide your name, purchase date, purchase amount, model and serial numbers). What is NOT an acceptable form of a proof of purchase: Purchase Orders, Order Confirmations, and Order Acknowledgements.
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